Returns & Refunds

All purchases at Panorama Holidays are NON-REFUNDABLE. This policy does not affect your rights under the Consumer Protection Act 1999; if something is faulty, not as described, or not provided as agreed, we will ensure it is put right through repair, replacement, or refund. Please note that items cannot be exchanged.

To request a refund or replacement, you must do so within [X hours/days] of your booking. All items must be in their original condition to qualify. If you wish to cancel or reschedule your booking, you can do so free of charge up to 72 hours (3 days) before the departure time. Cancellations made later or no-shows may result in the loss of your deposit or a charge of [amount or % of the price]. If we need to cancel a service, any amounts paid for services not provided will be refunded. For any inquiries, please contact us at info@abc.com.